EverReady.ai, SAS (“EverReady.ai”) knows that you care how your business and personal information is used and shared – and we take your privacy seriously. This privacy policy (“Privacy Policy”) covers EverReady.ai’s treatment of personally identifiable information (“Personal Information”) and business information (“Business Information”) (such as: CRM data, files, email/calendar information, phone calls and contacts) that you submit, or that EverReady.ai otherwise collects, when you access or use the Service. Together, Personal Information and Business Information will be referred to as “Information”.

By using the www.EverReady.ai.com website (“Site”) or any of our EverReady.ai applications available via the application URL: app.EverReady.ai and the EverReady.ai mobile applications: EverReady.ai Mobile and EverReady.ai Connect (collectively, the “Service”), you acknowledge that you are accepting the practices and policies described in this Privacy Policy, and you consent to our collection, use and sharing of your information as described below. Use of information collected through our service will be limited to the sole purpose of providing the service for which your organization (the “Customer” of EverReady.ai) has engaged EverReady.ai. The specific services offered are governed by EverReady.ai’s Master Service Agreement and the commercial terms of the items purchased by the Customer by the Order Agreement.

Remember that your use of EverReady.ai Services is at all times subject to our Master Subscription Agreement, which incorporates this Privacy Policy. All terms we use in this Privacy Policy without defining them have the definitions given to them in the Terms of Use.

What this Privacy Policy covers

This Privacy Policy covers how we treat Personal Information that we collect when you access or use our Services. “Personal Data” means any information that identifies or relates to a specific individual and also includes information designated as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies that we do not own or control, or people that we do not manage.

Sources of personal data

We collect personal data about you from:

You :

When you provide such information directly to us, and when Personal Data about you is automatically collected as part of your use of our Services.

Our subsidiaries and affiliates (together, “Affiliates”), where they provide us with Personal Information about you.

Third parties, when they provide us with Personal Information about you (“Third Parties”). Third Parties who share your Personal Information with us include:

Service providers. For example, EverReady.ai links to other services, such as Gmail, Microsoft 365 (as described in more detail in the section below entitled “Email & Calendar”), IOS, Android and CRM such as Salesforce, Microsoft Dynamics, Pipedrive, Sugar CRM, Hubspot… EverReady.ai does not access any information from these third party services without your permission, or the permission of your organisation. You grant EverReady.ai this permission when you connect these services to EverReady.ai, or when your organization’s IT team authorizes these connections on your behalf. To opt-out of connecting to these services, contact EverReady.ai at support@EverReady.ai.com.

Advertising Partners. We receive information about you from some of our service providers who help us provide marketing or promotional services related to how you interact with our websites, applications, products, services, advertisements or communications.

Phone Calls

Certain features or functions of the Service may require EverReady.ai to access your IOS or Android call history logs. We will only do so with your consent. Specific restrictions on our use of this data are set forth below. To the extent that these terms differ or conflict with other terms of this Privacy Policy, this Privacy Policy controls.

EverReady.ai requires read-only access to your call history and address book.

EverReady.ai collects call history logs for the sole business use of the user and the EverReady.ai Customer. The following data is processed in real time but never stored on servers: (Number called, incoming or outgoing call, date, time, duration).

Email and Calendar

Certain features or functions of the Service may require EverReady.ai to access your Google Gmail or Microsoft 365 for Business account and certain data in that account through the Google Gmail or Microsoft 365 application programming interface (“API”). We will only do so with your consent (for example, if you or your organisation’s Gmail or Microsoft 365 administrator allows EverReady.ai to connect to Gmail or Outlook, you are granting that consent). Specific restrictions on our use of this data are set out below. To the extent that these terms differ from or conflict with other terms in this Privacy Policy, the latter shall prevail.

EverReady’s use and transfer to any other application of information received from Google APIs will be in accordance with the Google API Services User Data Policy, including any limited use requirements.

EverReady.ai requires read-only access to your Gmail or Outlook 365 business account. By allowing EverReady.ai to connect to your account, you are giving EverReady.ai read-only access to all of the content in your account as defined by the Google Gmail API or Microsoft 365 Outlook.

EverReady.ai accesses email and calendar metadata for the sole business use of the user and the EverReady.ai Client. The following data is processed in real time but never stored on servers:

Gmail or Microsoft Outlook fields (sender, recipient, date, time, subject, attachment name, body content, signature).

GCalendar or Outlook calendar fields (Meeting organiser, Guests, Date, Time, Meeting title, Attachment name, Message body content).

The data is used by EverReady.ai to automatically populate your CRM and provide you and your company with visibility into your business activity.

We may also use the data (i) if we reasonably believe that such use is required by law, regulation, or government agency or court, (ii) as necessary to help prevent a security threat to the Service, and (iii) to help improve the Service internally.

EverReady.ai will not sell your data or use it to serve ads.

The data obtained is subject to these additional restrictions:

EverReady.ai will not transfer data to third parties except (i) as required to comply with a law, regulation, or government agency or court, or (ii) in connection with a merger, acquisition, or sale of EverReady.ai’s assets.

EverReady.ai will not use this Gmail data to serve advertisements.

EverReady.ai will not sell your data.

The Service will not allow humans to read this data except as necessary to comply with applicable laws or regulations and for occasional support purposes.

EverReady.ai’s use of the information received and EverReady.ai’s transfer of information to any other application from the Google or Microsoft 365 APIs will be in accordance with Google’s and Microsoft’s limited use requirements.

Categories of personal data we collect

The following table details the categories of Personal Data we collect and have collected over the past twelve (12) months. Throughout this Privacy Policy, we will refer to the categories of Personal Data listed in this table (for example, “Category A. Personal Identifiers”).

EverReady.ai does not collect or use any geolocation data.

Category of Personal Data / Personal Data Collected / What is the source of this Personal Data?

Category of personal data

1. Personal identifiers

Personal data collected

Real name

Internet Protocol address

Email address

Metadata from emails and calendars associated with sales opportunities (specifically, the following fields: Sender, recipient, date, time, subject, body content, signature and attachment name).

Source of this personal data

You / Third Party

Category of personal data

1798. Customer records identified by state law (including the California Customer Records Act (Cal. Civ. Code § 1798.80(e)).

Personal Data Collected

Real name

Internet Protocol address

Email address

Metadata from calls, emails and calendars associated with sales opportunities (specifically, the following fields: Recipient, Date, Time, Subject, Body Content and Attachment Name).

Source of this personal data

You / Third Party

Category of personal data

1. Information about activity on the Internet or similar networks

Personal data collected

Interactions with a website, application or advertisement.

Source of this personal data

You / Affiliates / Third Parties

The following sections provide additional information about how we collect your Personal Information.

Automatically Collected Information

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser and to tell us how and when you visit and use our Services, to analyze trends, to learn about our user base and to operate and improve our Services. Cookies are small pieces of data – usually text files – placed on your computer, tablet, phone or similar device when you use that device to visit our Services. We may also supplement the information we collect from you with information received from third parties, including third parties who have placed their own Cookies on your device(s). Please note that due to our use of cookies, the Services do not currently support “Do Not Track” requests sent by a browser.

Essential Cookies. Essential cookies are necessary to provide you with the features or services you have requested. For example, some cookies allow you to log into secure areas of our services. Disabling these cookies may make some features and services unavailable.

Functional Cookies. Functional Cookies are used to store your choices and settings regarding our Services, maintain your preferences over time, and recognize you when you return to our Services. These Cookies help us personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

Performance/Analytical Cookies. Performance/analytical cookies allow us to understand how visitors use our Services, for example by collecting information about the number of visitors to the Services, the pages visitors view on our Services and the length of time visitors view pages on the Services. Performance/analytical cookies also help us measure the performance of our advertising campaigns to help us improve our campaigns and the content of the Services for those who engage with our advertising. For example, we use cookies in connection with analytics services on both the EverReady.ai website and the EverReady.ai app (web and mobile).

Retargeting/Advertising Cookies: Retargeting/Advertising cookies collect data about your online activity and identify your interests so that we can serve ads that we believe are relevant to you. For more information about this, please see the section below entitled “Information about interest-based advertising. ”

You can choose to accept or decline cookies through your Internet browser settings. Most browsers have an option to disable the “cookie” function, which will prevent your browser from accepting new cookies and allow you (depending on the sophistication of your browser software) to decide whether to accept each new cookie in a variety of ways. You can also delete any cookies that are already on your computer. In this case, however, you may have to manually adjust certain preferences each time you visit a site and some services and features may not work.

To find out what cookie settings are available to you, go to the “preferences” or “options” section of your browser menu. For more information on cookies, including information on how to manage and delete cookies, please visit https://ico.org.uk/for-the-public/online/cookies/ or http://www.allaboutcookies.org/.

Information about interest-based advertising:

We may serve advertisements and allow third party ad networks, including third party ad servers, ad agencies, ad technology providers and search companies, to serve advertisements through the Services. These advertisements may be targeted to users who fit certain general profile categories or who display certain preferences or behaviours (“interest-based ads”). Information about Internet-based advertisements (including personal data) may be provided to us by you or derived from the usage patterns of certain users of the Services and/or third party services. This information may be collected by tracking users’ activities over time and at non-affiliated properties, including when you leave the Services. For this purpose, we or our service providers may deliver cookies, including a file (known as a “web beacon”) from an ad network, to you through the Services. Web beacons allow ad networks to provide anonymous and aggregated auditing, research and reporting for us and for advertisers. Web beacons also allow ad networks to serve you targeted ads when you visit other websites. Web beacons allow ad networks to view, modify, or set their own cookies on your browser, just as if you had requested a web page on their site.

We comply with the Digital Advertising Alliance (“DAA”) self-regulatory principles for online behavioral advertising. Through the DAA and the Network Advertising Initiative (“NAI”), several media and marketing associations have developed a self-regulatory program to give consumers greater understanding and control over ads that are tailored to their online behavior on different websites and properties. To make choices about interest-based advertising from participating third parties, including opting out of receiving behaviorally targeted ads from participating organizations, please visit the DAA or NAI consumer opt-out pages, which can be found at http://www.networkadvertising.org/choices/ or www.aboutads.info/choices. Users in the European Union should visit the European Interactive Digital Advertising Alliance’s user information website at http://www.youronlinechoices.eu/.

How we use your personal data

We process personal data to operate, improve, understand and personalise our services. We use personal data for the following purposes:

– To operate and maintain the Service (for example, to fix faults, test our security systems, etc.).

– To provide you with the features, functions and benefits of the Service.

– To improve and develop the Service (for example, by creating new features or functions, refining the user experience, increasing the technical performance of the Service, etc.).

– We will use your contact information to provide you with notices regarding your use of the Service.

– We will use your contact information (such as your email address) to provide you with training and emails containing relevant product information. You may choose not to receive these emails, but if you do, you may not receive the full benefits of the service. You can unsubscribe by clicking on the “unsubscribe” link at the bottom of each email.

– To help personalise your experience of the service (for example, by remembering your information so you don’t have to enter it every time you use the service).

– To comply with our legal or contractual obligations, resolve disputes and enforce our terms of use.

– To respond to law enforcement requests and as required by applicable law, court order or government regulations.

We will not collect additional categories of Personal Data or use the Personal Data we have collected for materially different, unrelated or incompatible purposes without notifying you.

We do not share your Personal Data

We do not disclose your Personal Data for commercial purposes

 

– EverReady’s use and transfer to any other application of information received from Google APIs will be in accordance with the Google API Services User Data Policy, including any limited use requirements.

In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is generally one of the business assets that is transferred. In addition, if EverReady.ai or substantially all of its assets were acquired, or in the unlikely event that EverReady.ai goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of EverReady.ai may continue to use your information as set forth in this privacy policy.

Sale of personal data

We do not sell your personal data.

Security and Data Retention

EverReady.ai takes strong information security measures to protect your information and limit the risk of unauthorized access, including the use of certain industry standard technologies and practices. We follow generally accepted standards to protect personal information submitted to us, both during transmission and after receipt. However, we cannot guarantee the security of such information. Unauthorised entry or use, hardware or software failures, and other factors can compromise the security of user information at any time. No security system is perfect – your use of the service is therefore at your own risk.

If we become aware of a breach of security systems, we may attempt to notify you by e-mail, telephone, mail or by a message on your service account page, so that you can take appropriate protective measures. In accordance with our Terms of Service, you have consented to receive such notification electronically (provided that such consent is void where prohibited by applicable law). To receive free written notice of a security breach, or if you have any questions about the security of the service, please contact us at support@EverReady.ai.com.

In addition to the above security measures, your Service account is password-protected for your privacy and security. You should prevent unauthorised access to your account and information by selecting and protecting your password appropriately and by restricting access to your computer or device and your browser by logging out after you have finished accessing your account.

Children’s personal data

As set out in the Terms of Use, we do not knowingly collect or solicit Personal Data from children under the age of 16; if you are a child under 16, please do not attempt to register or use the Services or send us any Personal Data. If we become aware that we have collected Personal Data from a child under the age of 16, we will delete that information as quickly as possible. If you believe that a child under the age of 16 may have provided us with Personal Data, please contact us at support@EverReady.ai.

What you can do with your personal data

Editing your profile

Upon request, EverReady.ai will provide you with information as to whether we hold, or process on behalf of a third party, any of your personal data. To request this information, please contact us at gdpr@EverReady.ai. If you wish to access, correct or request the deletion of your personal information, please contact us at gdpr@EverReady.ai.com. EverReady.ai has no direct relationship with the individuals whose personal data it processes as part of its Service. An individual seeking access to, or seeking to correct, amend or delete inaccurate data should direct their request to EverReady.ai’s Customer (the data controller). If the Customer requests EverReady.ai to delete the data, we will respond to the request within 30 days. If you, as an individual, wish to identify the specific Customer who is acting as the data controller of your Information, please contact privacy@EverReady.ai.com and we will provide their contact information subject to EverReady.ai receiving approval to disclose such information from the data controller.

Deleting your account

You may delete your account by sending an email to support@EverReady.ai.com. Subject to the “Limitations on Deletion” section below, when you request us to delete your account for the Service, your data may be permanently deleted from our servers and access to your account will be disabled. We may retain your information for as long as your account is active or as necessary to provide services to you, comply with our legal obligations, resolve disputes and enforce our agreements.

EverReady.ai will retain the personal data we process on behalf of our Customers for as long as necessary to provide services to our Customer. EverReady.ai will retain and use such personal data as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Limits on Deletion

In addition, copies of your information may remain visible elsewhere to the extent that it has been publicly posted by you or otherwise shared by you with others (such as your user submissions).

We may also retain and use indefinitely any aggregate data derived from or incorporating your information after you have updated or deleted it, but not in a manner that would identify you personally.

We may also retain information collected by third party usage tracking services in aggregate form to maintain historical information about the use of our services.

We may also retain your information to the extent necessary to comply with any law or regulation (or as we deem reasonable in light thereof).

Choice

We partner with a third party to manage our advertising on other sites. Our third party partner may use cookies or similar technologies to serve ads based on your browsing activities and interests. If you wish to opt-out of interest-based advertising, click here, or if you are located in the European Union, click here. Please note that you will continue to receive generic advertising.

You may sign up to receive emails, newsletters or other communications from us. If you no longer wish to receive this information, you can update your email preferences by using the “Unsubscribe” link in the emails we send you or by contacting us at support@EverReady.ai.

We collect information for our customers. If you are a customer of one of our customers and no longer wish to be contacted by one of our customers who uses our service, please contact the customer with whom you interact directly.

State-specific privacy rights

Rights of California Residents

Under California Civil Code sections 1798.83-1798.84, California residents have the right to contact us to prevent the disclosure of personal data to third parties for direct marketing purposes; to submit such a request, please contact us at support@EverReady.ai.

If you are a California resident, you also have rights under the CCPA, as described in this section. Please see the “Exercising Your Rights” section below for instructions on how to exercise these rights. In the event of a conflict between this section and any other provision of this Privacy Policy and if you are a California resident, the part that is more protective of personal data will prevail to the extent of the conflict. If you have any questions about this section or if any of the following provisions apply to you, please contact us at support@EverReady.ai.

Access rights

You have the right to request certain information about our collection and use of your personal data over the past 12 months. We will provide you with the following information:

The categories of Personal Data we have collected about you.

The categories of sources from which that Personal Data was collected.

The business or commercial purpose for which we collect or sell your Personal Data.

The categories of third parties with whom we have shared your personal data.

The specific items of personal data we have collected about you.

If we have disclosed your personal data for commercial purposes within the last 12 months, we will identify the categories of personal data shared with each category of third party recipient.

Deletion

You have the right to request that we delete the Personal Data we have collected from you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Data in order to provide the Services to you or to complete a transaction or other action you have requested. If your request for deletion is subject to one of these exceptions, we may deny your request for deletion.

Exercising your rights

To exercise the rights described above, you must send us a request that: (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data (for example, by providing us with your company’s email address used to register for the Services), and (2) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it. Any request that meets both of these criteria will be considered a “valid request. We may not respond to requests that do not meet these criteria. We will only use the personal data provided in a valid request to verify and respond to your request.

We will endeavour to respond to your valid request within 45 days of receiving it. We will not charge you a fee for submitting a Valid Request unless your Valid Request is excessive, repetitive or manifestly unfounded. If we determine that your Valid Request warrants payment of a fee, we will notify you and explain this decision before processing your request.

You may submit a Valid Request using the following methods:

by emailing us at support@EverReady.ai

We will not discriminate against you if you exercise your rights under the CCPA.

We will not discriminate against you for exercising your rights under the CCPA. We will not refuse you our products or services, charge you different prices or rates, or provide you with inferior products and services if you exercise your rights under the CCPA. However, we may offer different levels of our services, as permitted by applicable data privacy laws (including the CCPA), with different prices, rates or quality levels for the goods or services you receive, depending on the value of the personal data we receive from you.

Rights of Nevada Residents

If you are a Nevada resident, you have the right to refuse the sale of certain personal data to third parties who intend to license or sell that personal data. You may exercise this right by contacting us at support@EverReady.ai with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account.

Rights of EU data subjects

EU residents

If you are located in the EU, UK, Lichtenstein, Norway or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”). For more information on EverReady.ai’s compliance with the GDPR, please see our dedicated GDPR page.

Privacy Shield Protections

EverReady.ai participates in and has certified its compliance with the EU-US Privacy Shield and the Swiss-US Privacy Shield Framework. EverReady.ai is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, based on the Privacy Shield Framework, to the applicable principles of the Framework. For more information on the Privacy Shield Frameworks, see the U.S. Department of Commerce’s Privacy Shield List: https://www.privacyshield.gov.

EverReady.ai is responsible for the processing of personal data it receives, under the Privacy Shield Frameworks, and for any subsequent transfer to a third party acting as an agent on its behalf. EverReady.ai complies with the Privacy Shield principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield frameworks, EverReady.ai is subject to the enforcement powers of the United States Federal Trade Commission. In certain situations, EverReady.ai may be required to disclose personal data in response to lawful requests from public authorities, including requests to meet national security or law enforcement requirements.

Under certain conditions, described in more detail on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Changes to this Privacy Policy

We are constantly trying to improve our services and therefore may need to change this Privacy Policy from time to time, but we will notify you of changes by placing a notice on the www.EverReady.ai website, by sending you an email and/or by other means. Please note that if you have opted out of receiving legal notice emails from us (or if you have not provided us with your email address), these legal notices will still govern your use of the Services, and it is still your responsibility to read and understand them. If you use the Services after any changes to the Privacy Policy have been posted, it will mean that you agree to all such changes. Use of the information we collect is subject to the privacy policy in effect at the time the information is collected.

Contact Information:

If you have any questions or comments about this Privacy Policy, how we collect and use your personal data, or your choices and rights regarding such use, please feel free to contact us at:

www.EverReady.ai

gdpr@EverReady.ai

EverReady, 21 rue Saint Vincent – 92700 Colombes / France